Response Point

Cloud9 has partnered with Microsoft to provide consultation, installation and support services for Microsoft Response Point.

Finally, there's a small business phone system designed to meet your needs. Delivered on leading-edge hardware, Microsoft Response Point is innovative phone system software that's easy to use, manage, and grow, helping you save time and money.

Microsoft Response Point advanced phone system, provides small businesses with up to 50 employees a competitive advantage against bigger rivals, by improving customer contact. Users no longer need complicated textbooks to use advanced call features because Microsoft’s award winning voice recognition software makes it easy to access and use with just one button.

Response Point Features and Benefits Include:

• Respond quickly to customer needs. Calls are automatically routed to the right person, whether they’re in the office or on the road.
• Employees don’t have to wait by the phone, and callers receive VIP treatment every time.
• See caller details with screen pop-ups.
• Specify callers who can ring you directly, bypassing the receptionist.
• Integrates with Microsoft Office Outlook contacts easily.
• Send voicemail to e-mail for easy access.
• Auto Attendant manages common requests and increased call volume smoothly and professionally.
• Microsoft’s award winning speech recognition software is considered one of the most accurate solutions in the industry.
• Calls are automatically routed on a VoIP line, to help avoid exorbitant long-distance rates – up to 51% when switching to VoIP!
• Innovative Auto Attendant manages common requests and handles increased call volume smoothly.
• Calls are routed to the right person, helping prevent missed opportunities.
• Just click the Blue Button to transfer calls, access your Office Outlook business contacts and connect with employees and customers.
• Low cost of ownership — add users as your business grows with no additional license fees.
• Add the services you need when you need them, including voicemail, auto attendant and user software.
• Phone systems include call management, voicemail, IVR, client assistant, and all necessary administrative tools.
• Works with both existing Analog POTS phone lines and SIP Trunks (for VOIP).
• Add and change users quickly and easily.
• Phone service no longer dependent on location – complete moves without interrupting service.

Response Point - Features and Benefits Details

For further details visit the Response Point Site.

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